help

support

Email support@klozt.in and a person will answer, usually within two working days. Tell us your phone model and what you were doing when it went wrong; a screenshot helps.

quick answers

I can't sign in

If you signed up with email and password, tap forgot password on the sign-in screen and follow the email. If you signed up with Google or Apple, use the same button you used the first time. If the app says your account is disabled or not age-verified, email us from the address on the account.

The tag on my photo is wrong

AI tags are guesses. Open the item, tap edit, and change the type, colour, or any other tag. The daily outfit uses whatever tags are on the item.

My photo wasn't tagged at all

The AI services we use have daily free limits. When they are all used up, klozt estimates the colour itself and asks you to pick the garment type. Nothing is lost; the photo is still saved.

The weather is wrong or missing

klozt needs the location permission (city-level only) to fetch the weather. Check it in your phone's settings for klozt. Without it, suggestions follow the calendar season.

I want a copy of my data, or to delete my account

Both are in the app under Profile → Privacy Center. Deletion is explained step by step on the delete account page.

Something about privacy

Read the privacy policy, or write to privacy@klozt.in.